Returns & Exchanges
At ETRANGE, we strive for perfection in every silhouette; however, if your purchase does not meet your expectations, we offer a seamless 30-day return policy for all unworn items in original condition. Please ensure all security tags remain attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original ETRANGE packaging, ensuring all designer tags and protective bags are included.
Ship the Items
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing